Technician Workbench

With instant transfer of repair order details and paperwork between service advisors, technicians and cashiers, your service department can function at new levels of efficiency.

Be More Efficient

Get through service paperwork – and jobs – faster.

Communicate Better

Avoid mistakes, frustrations, and delays caused by miscommunication.

Improve Customer Service

Faster jobs and better information result in happier customers.

Technician Workbench Features

An electronic repair monitoring system, CDK Technician Workbench streamlines processes and integrates information to help service advisors, technicians, and bookers do more.

Instant Document Transfer

Critical service and parts paperwork can be transferred easily between relevant staff members, streamlining the efforts of your Fixed Ops department.

Status Tracking Tools

Equip your Service Administrator with tools to monitor technician status, so jobs can be spread more evenly to reduce technician downtime.

Quick Pricing & Invoices

Your customers need to get their trucks back on the road, so have up-to-date pricing and complete invoices on hand — they’ll appreciate being able to get out the door quickly.

Parts Requests

Technician Workbench integrates with the Parts department, enabling technicians to order parts directly from the system.

Information in One Place

Customer information, vehicle service history, waiting work, and even recommended service is shown in one convenient location.

Effective Monitoring

Managers can review technician performance throughout the day. When a technician is out, the system alerts managers to their outstanding work.

Do More With Technician Workbench

Save Up to 30min Per Day

With Technician Workbench, your technicians save time by reducing instances where they are stuck waiting for paperwork. That can help your team complete more jobs every day.

Build a Healthy Department

Daily frustrations can hurt employee morale. Eliminate the boredom surrounding document management and create a workplace that is more enjoyable to work in.

Make Every Transaction Count

Improves paperwork management and boost your team’s work capacity. Get through more jobs every day and start building a reputation for quick, reliable service.