The saying goes: You can’t improve something if you don’t measure it. Service Managers can use key performance indicators as...

Today’s truck dealers have many options when it comes to offering maintenance and repair parts to their fleet customers. The decision...

Dealers should approach interactions with commercial customers as a partnership that could last years rather than a one-and-done kind of...

Effective parts inventory management is crucial for business profitability, and it’s often a balancing act. If you have too little...

It’s critical for a fleet operator to determine the right time to replace a vehicle. If they replace it too...

According to the American Transportation Research Institute's most recent data, maintenance and repair accounted for the third-largest cost for operating a...

The shortage of qualified truck Technicians is dire and it’s not a surprise as to why. The retirement of baby...

CDK Global Heavy Truck once again surveyed truck dealership management and staff to better understand the challenges they face and...

Owners of today’s trucks and the dealers who service them no longer have to wait for a vehicle to fail...

In the day-to-day operations of truck sales and service, each interaction with a potential customer is a chance to build...

Dealership Service departments are a massive profit center, but inefficiencies can lead to costs in terms of time, money and...

Today’s heavy-duty trucks can have more than 100 sensors, not to mention radar, lidar and camera systems. These heavy-commercial vehicles...