Bringing new customers through your doors is exciting, but keeping existing ones is what sustains your dealership. Research from Harvard Business...

For many fleets, crisscrossing state lines has become standard practice as they balance profitability with customer demands. Expanding into multiple...

Maintenance contracts can give your customers peace of mind and boost your Service department’s revenue. No matter how well-made a truck...

Every heavy truck dealership must determine how it wants to approach labor costs in its Service Department. Flat rate and...

Staying profitable is essential for your heavy truck dealership's survival. However, maintaining that profitability can be elusive, since new truck sales depend...

Franchised truck dealers sold 482,274 medium- and heavy-duty trucks in 2024, with sales totaling more than $130 billion, according to...

Today’s customers expect a wealth of data-backed insights, including vehicle history, performance metrics and maintenance records. This presents both a...

There's an old adage: If you don’t measure it, you can’t improve it. It’s a long-held belief in business that...

The commercial truck market is already showing signs of pressure with total sales dropping 6.5% year over year through the...

Every time a fleet needs to replace an asset or expand due to demand, it faces a key decision on...

A dealership’s customer base likely spans several generations. While "traditional" baby boomer customers still represent nearly 20% of commercial truck...

In today's global economy, even trucks assembled in American plants often rely on parts sourced from outside the country, and...