2025 State of the Industry

CDK Global Heavy Truck once again surveyed truck dealership management and staff to better understand the challenges they face and the changes in the industry over the past year. We heard from over 100 dealers and members of their staffs including, Accounting, Administration, Parts, Service and Sales for the 2025 State of the Industry report.

While the US economy saw healthy growth of 2.8% in real GDP and maintained low unemployment rates, the heavy-duty truck market experienced a downturn in 2024, with sales dropping nearly 10% from 2023. High interest rates and customer retention issues were significant factors. 

Despite hurdles, dealerships are making strides by focusing on improving staff training and investing in IT infrastructure to enhance sales and fleet management. This year’s report not only breaks down the data, but it also features direct quotes from respondents and provides additional insights into how they’re tackling their operations on the ground as well as:

• Shifting Challenges
• Change to Meet Change
• Spotlight on Staffing
• What’s Next for Heavy Trucking
• Key Takeaways

Download the 2025 State of the Industry Heavy Truck White Paper